“Teamwork is the secret that makes common people achieve uncommon results.”
— Ifeanyi Onuoha
Building a modern, digital world requires collective effort. Increasingly, companies are forming and engaging in open enablement platforms and business alliances that revolve around customer needs. Facebook, Amazon, Apple, and Google — today’s most valuable companies — are all platform businesses. Why does it work? Because leaders like Zuckerberg, Jobs, and Bezos moved from product to marketplace, creating ecosystems that aggregate the majority of value.
While the merits and morals of such companies are often debated, the fact remains: platforms have pricing power and create significant value.
A New Era in Hospitality Technology
The hospitality industry is experiencing a period of significant evolution and opportunity. Collaboration within the industry helps transition to digital and creates an interconnected ecosystem. Instead of competing to retain customers, advancing the development of a mutual market benefits everyone, helping customers avoid the endless search for new useful products and tools.
New PMS Wave: When Business Meets Technology
At HNext, we believe that business integration is key to successful digital transformation. Business owners seek friendly, time-saving ways to integrate data from multiple sources to manage their companies better. We are proud to collaborate with a new generation of PMS companies that are going digital and bringing fresh ideas to the industry.
We have long admired the quality and authenticity provided by Clock, Mews, and Apaleo PMS — some of the world's most open and connected property management systems. Their philosophy and values closely match our own, so we are excited to announce our new partnerships with these companies.
Enhancing Housekeeping Efficiency
Collaborating with these innovative PMS providers removes the friction involved with manual online distribution for hotels. Consider the Housekeeping department in US hotels: many guests leave without stopping by the front desk. If a housekeeper has a mobile device connected to the hotel PMS via the Cloud, they can instantly update the guest status without using a phone or walkie-talkie. This means ready rooms are more likely to be available for early check-ins.
Many hotel owners are beginning to monetize early check-ins. Faster room turnaround means more revenue opportunities. Replacing clipboards and walkie-talkies with new generation technologies facilitates faster communication between the back of the house and the hotel PMS, leading to increased revenue.
Seamless Communication and Efficiency
Effective technology integration between new PMS and HNext ensures improved communication across all hotel departments. The front desk has accurate information about room readiness, reducing confusion and enhancing guest experience. Staff members can quickly communicate check-outs, room statuses, and maintenance needs.
Furthermore, these integrations eliminate manual actions: information can be seamlessly pulled and pushed to the PMS or other applications. All important information is in the right place without duplication, automatically.
A New Era of Integration
Many PMS providers are experimenting with technology and seeing positive results. However, there is room for further advancement, particularly as more companies offer technological solutions that directly impact hotel revenue and guest experience.
It's time to adopt modern digital tools to enhance guest service, both at the front and back of the house. Together, we can achieve this.
Conclusion
HNext's integration with forward-thinking PMS providers like Clock, Mews, and Apaleo marks a significant step towards a more connected and efficient hospitality industry. By embracing digital technology, hotels can streamline operations, improve communication, and ultimately enhance the guest experience. Let’s move forward together into this new era of hotel technology integration.