Controlling costs in the hotel business is essential to the success or failure of the establishment. According to a report from Wang & Wang, labor costs in the hospitality industry are notably high, accounting for approximately 45% of operating expenses.
Recent data shows an increase in the average hourly compensation for hospitality industry employees, while the RevPAR growth rate is declining. It's no surprise that smart hotel leaders are seeking ways to maximize the productivity of every employee by providing them with the necessary tools to work efficiently.
HNext offers a solution through its innovative “Highlights” feature, designed to control and prevent unnecessary operational costs and overpayments for labor. This feature is specifically tailored for managers to make informed decisions based on real-time data and accurate forecasting.
Key Aspects of Time Performance Tracking Highlights
In this article, we'll explore the essential aspects of Time Performance Tracking Highlights, focusing on features like 'Task Issue Highlight' and 'Employee Issue Highlight'.
Task Performance Time Control
The “Task Issue Highlights” feature can be customized based on hotel standards, allowing managers to monitor the time spent on task performance. For instance, in the housekeeping department, hotels can set time standards for room cleaning using HNext settings. The system notifies managers if cleaning tasks exceed the allocated time.
With HNext, housekeepers can take pictures of room conditions to justify extended cleaning times. Without HNext, managers must accept the situation and pay for the additional time, often without evidence.
By controlling workflow down to the minute, HNext demonstrates significant time savings. For example, saving just 3 minutes on each room cleaning task (out of a typical 30-minute task) for an employee who cleans 15 rooms a day can save 45 minutes per day. This translates to 1.5 additional rooms cleaned per day, 45 per month, and 540 more rooms cleaned per year. This efficiency is achieved by eliminating the need for handwritten notes and manual tracking.
Employees Overtime Tracker
The “Employee Issue Highlight” feature tracks overtime for hourly employees from the moment they start working on the HNext mobile app. Setting the maximum number of work hours in the program settings helps avoid additional costs associated with overtime payments and ensures a fair distribution of workload among employees.
HNext's notification system alerts managers to upcoming overtime within an hour or two, allowing them to redistribute tasks and prevent employee overloading. This proactive approach helps manage labor costs effectively.
Automated Data Analysis
With HNext, managers no longer need to spend time summarizing and analyzing data manually. The software automates this process, freeing up to 20% of managers' time to focus on improving service quality at the hotel.
Conclusion
HNext's Highlights feature is a powerful tool for reducing and preventing unnecessary operational costs in the hospitality industry. By optimizing workflows, tracking employee performance, and automating data analysis, HNext helps hotels operate more efficiently and cost-effectively. Embrace HNext to enhance your hotel's operational efficiency and service quality.