In the fast-paced hospitality industry, efficient task management combined with seamless guest service and booking optimization is crucial to staying ahead. That’s why HNext, your intelligent task management platform integrated with Una — the AI-powered digital receptionist and booking assistant — is evolving alongside Una’s powerful new updates.
What do Una’s latest AI enhancements mean for HNext users?
1. Smarter AI Conversations Enhance Task Automation
With Una’s integration of the advanced GPT-5 model and a robust open-source AI, your HNext-managed operations benefit from more natural, accurate guest communications and booking handling. This means tasks triggered by guest interactions are more precise and require less manual adjustment, improving efficiency across your team.
2. Streamlined Agent Dashboard for Better Workflow Management
Una’s redesigned agent dashboard integrates seamlessly with HNext, offering your team an intuitive, user-friendly interface to monitor and manage AI interactions. This smoother experience lets you oversee tasks, delegate responsibilities, and track guest inquiries directly from HNext, boosting productivity.
3. Multi-Channel Booking Links for Faster Guest Responses
Guests can now receive booking confirmations not only via SMS but also through WhatsApp, increasing the chances of quick bookings. HNext captures these multi-channel interactions, automating follow-ups and related tasks without extra effort from your staff.
4. Proactive Outreach with Intelligent Phone Menu Navigation
Una’s ability to navigate phone menus (IVR) during outreach calls means fewer dropped communications and more successful connections with relevant departments. Tasks in HNext activated by these calls proceed without delay or human intervention, streamlining your hotel’s operational flow.
Why is this integration a game-changer for your hotel?
- Automate routine inquiries and booking-related tasks, freeing team members to focus on personalized guest experiences.
- Enhance your operational insights with centralized control through HNext’s task manager combined with Una’s intelligent assistant.
- Increase direct bookings by engaging guests through their preferred channels faster and more effectively.
- Reduce errors and delays by automating phone menu navigation and guest communication workflows.
By combining Una's cutting-edge AI capabilities with HNext’s robust task management system, your hotel gains a competitive advantage — simplifying operations and elevating guest service effortlessly.
Ready to transform your hotel’s workflow and booking management?
Contact us today to schedule a personalized demo and see how HNext and Una together deliver smarter, faster hotel operations.